Zoome Casino Terms and Conditions

Welcome to Zoome Online Casino. These Terms and Conditions govern your use of our services, and by creating an account with us, you agree to be bound by them in full. We operate casino Zoome under strict regulatory oversight, and we ask that you read this document carefully before you begin playing. If you do not agree with any part of these terms, we advise you not to use our platform.

Who We Are

Zoome Casino is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado. Our operations are also connected to Vixatrix Limited, registered in Cyprus under number HE 459370, with its office at Pavlou Nirvana 4, Alpha Tower, Limassol. Both entities are named across our locales and share responsibility for the services we provide to you.

We hold a valid e-gaming licence issued by the Tobique Gaming Commission, licence number 0000002. You may verify our licensing details directly with the regulator, and any disputes arising from your use of our services can be escalated to the Tobique Gaming Commission. As an independent alternative dispute resolution body, we also work with EGIS, which can be reached at disputes@egis-adr.com should you require external mediation.

Eligibility and Registration

To use Zoome Casino online, you must be at least 18 years old, or the legal age of gambling in your jurisdiction, whichever is higher. When you complete your zoome casino registration, you confirm that all information you provide is accurate, current, and belongs to you. We reserve the right to request identity verification (KYC) at any time, and we may hold withdrawal requests for up to 28 days if verification remains incomplete. On our German locale, if we are unable to reach you by phone or e-mail within this 28-day period, we will lock your account until verification is completed.

We do not accept players from a number of restricted territories, including Afghanistan, Belarus, Belgium, Brazil, Bulgaria, China, Cuba, Cyprus, Estonia, Greece, Iran, Iraq, Israel, Japan, Latvia, Libya, Lithuania, Malta, the Netherlands, North Korea, Poland, Romania, Russia, Somalia, Syria, Ukraine, the United Kingdom, the United States, Venezuela, Yemen, and select provinces such as New Brunswick and Ontario in Canada, along with Hawaii. Sweden is served on our platform but is excluded from all bonuses, promotions, VIP status, and loyalty point exchanges.

Separately, citizens of Poland, Sweden, Israel, Spain, the United Kingdom, and the USA are not eligible for any bonus offers, and Finnish players are excluded specifically from our welcome package, regardless of their country of residence.

Your Account

Every player is permitted only one account at Zoome Online Casino. You are responsible for keeping your zoome casino login credentials confidential, and we are not liable for losses resulting from unauthorised access caused by your failure to protect your password. If you suspect unauthorised use, you must notify us immediately via support@zoome.casino.

Our zoome casino app and browser-installable PWA can be added directly to your home screen on iOS or Android without requiring an app store download. We also support full desktop and mobile browser access, meaning zoome casino download is not mandatory to enjoy our full games library.

Deposits, Withdrawals and Currencies

We support multiple currencies depending on your locale, including AUD on our Australian locale and EUR on our German locale, alongside a wider platform-wide list covering USD, CAD, NOK, NZD, ZAR, BTC, BCH, ETH, LTC, USDT, JPY, BRL, and DOGE. Deposit methods include Visa, Mastercard, Giropay, CashToCode, bank transfer, and a broad range of cryptocurrencies. We charge no fees on any deposit or withdrawal method, though intermediary banks may apply charges of up to 16 EUR on certain international transfers.

We require all deposits to be wagered at least three times before you can request a zoome casino withdrawal. On our Australian locale, poker contributes only 5% toward this wagering requirement. Withdrawal limits apply per day, week, and month, and any amount exceeding a payment method's ceiling will be split into instalments. Progressive jackpot wins, however, are paid in full and do not count toward these caps. We process most withdrawal requests within 3 hours, though our official processing window extends up to 24 hours on our side.

Bonuses and Promotions

Our welcome bonus is structured as a three-part package, activated automatically after a qualifying deposit with no zoome casino bonus code required. Each part carries a 40x wagering requirement and must be activated within 1 day and completed within 7 days. We reserve the right to void any zoome casino no deposit bonus, free spins, or promotional credit if we detect abuse, bonus abuse patterns, or a breach of these terms. Maximum bet limits apply while any bonus is active, and stacking multiple bonuses is not permitted.

We calculate wagering contributions differently by game type: slots contribute 100%, while roulette, poker, blackjack, video poker, and casual games contribute only 5%. Some game categories contribute 0% and will not count toward bonus clearance. We publish detailed terms for every seasonal and weekly promotion, including our reload bonuses, cashback offers, and Wheel of Fortune promotions, all of which are subject to these general Terms and Conditions.

Games and Fair Play

We provide access to over 4,000 casino games from more than 66 licensed studios, including slots, table games, live dealer titles, jackpot slots, and crash games. All games available through Zoome Online Casino use certified random number generators, and we do not offer sportsbook, live betting, or virtual sports products. We reserve the right to modify our game library, including adding or removing individual titles or providers, at our sole discretion and without prior notice.

Responsible Gambling

We are committed to promoting responsible gaming and provide tools including deposit limits, self-exclusion, and account cooling-off periods. If you feel your gambling has become problematic, we encourage you to contact our support team, available 24/7 through LiveChat, e-mail, and WhatsApp, so we can help you set appropriate limits or pause your account.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access at all times. We are not liable for any indirect, incidental, or consequential losses arising from your use of Zoome Casino, including technical failures, internet connectivity issues, or third-party payment processing delays. Our total liability, where applicable under law, is limited to the amount of your affected transaction.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes or improvements to our services. We recommend reviewing this page regularly. Continued use of casino Zoome after changes are published constitutes your acceptance of the revised terms. The English-language version of these terms is authoritative, and it will prevail over any translated version in the event of a discrepancy.

Governing Law and Disputes

These terms are governed by the laws applicable to our licensing jurisdiction. Should a dispute arise that cannot be resolved through our customer support team, you may escalate the matter to the Tobique Gaming Commission or to EGIS, our independent ADR provider, at disputes@egis-adr.com.