Zoome Privacy Policy

At Zoome, we are committed to protecting your personal data and respecting your privacy while you enjoy everything Zoome Casino has to offer. This Privacy Policy explains how we, as the operator of casino Zoome, collect, use, store and protect the information you share with us when you visit our website, create an account, or use any of our services, including the Zoome Casino app and mobile platform.

Who We Are

Zoome Casino is owned and operated by Novatrix SRL, registered in Costa Rica under registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School. Our services are also provided in association with Vixatrix Limited, registered in Cyprus under registration number HE 459370, with a registered office at Pavlou Nirvana 4, Alpha Tower, 1st floor, Flat/Office 11, 3021 Limassol. We at Zoome Casino operate under a licence issued by the Tobique Gaming Commission, e-gaming licence no. 0000002, and licence details can be verified directly with the regulator. Disputes that cannot be resolved directly with us are handled by the independent ADR body EGIS, reachable at disputes@egis-adr.com.

Information We Collect

When you complete Zoome Casino registration or use our services, we collect several categories of information to operate casino Zoome safely and in compliance with our licence.

• We collect identity data provided during zoome casino sign up, including your full name, date of birth, nationality and residential address.
• We collect contact details such as your email address and phone number, used for account verification and customer support communication.
• We collect financial information necessary to process deposits and a zoome casino withdrawal, including payment method details, transaction history and, where required for crypto payments, wallet addresses.
• We collect KYC documentation, such as proof of identity and proof of address, which we require before releasing any withdrawal request.
• We collect technical data automatically, including your IP address, device type, browser, operating system and geolocation, particularly when you access Zoome Casino mobile or the Zoome Casino app on Android devices.
• We collect gameplay data, such as game history, wagering activity, bonus usage and loyalty point accumulation.
• We collect communication records when you contact our LiveChat, e-mail or WhatsApp support channels.

How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and enable zoome casino login across desktop, mobile and our browser-installable app.
• To process real-money transactions, including deposits and withdrawals, and to support zoome casino real money play in AUD, EUR and other listed currencies.
• To verify your identity and age, and to prevent fraud, money laundering and underage gambling.
• To provide customer support through LiveChat, e-mail, WhatsApp and our FAQ section, available 24/7.
• To administer bonuses, including the zoome casino welcome bonus, zoome casino no deposit bonus offers where applicable, reload promotions and our CompPoints loyalty ladder.
• To comply with our obligations under the Tobique Gaming Commission licence and applicable anti-money-laundering regulations.
• To communicate important updates, including changes to our terms, and promotional offers such as zoome casino bonus codes.
• To improve our website, our Zoome Casino app download experience, and the overall performance of Zoome online casino services.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to remember your preferences, keep you securely logged in, and analyse how players use Zoome Casino online. Cookies also help us tailor promotional content, remember your chosen locale and currency, and support our fraud-prevention systems. You can manage or disable cookies through your browser settings, though doing so may affect certain features of casino Zoome, including login persistence and personalised bonus offers.

Sharing Your Information

We do not sell your personal data. We may share information with trusted third parties strictly for operational purposes:

• Payment processors, including Tronabriz Limited for Paysafe transactions and CoinsPaid for cryptocurrency deposits and withdrawals.
• Identity verification providers who assist us with KYC checks before releasing a zoome casino withdrawal.
• Regulatory bodies, including the Tobique Gaming Commission and the independent ADR provider EGIS, where required for compliance or dispute resolution.
• IT and hosting providers who support the infrastructure behind Zoome Casino mobile, our PWA, and our website.
• Marketing and analytics partners who help us understand player behaviour and improve promotions such as our welcome package and reload bonuses.

We require all third parties to protect your data under confidentiality obligations consistent with this Privacy Policy.

International Data Transfers

Because we operate across multiple locales, including Australia and Germany, your data may be transferred and processed in countries outside your own. We take appropriate contractual and technical measures to ensure that any such transfer maintains an adequate level of protection, in line with applicable data protection laws, including the GDPR for players accessing Zoome Casino from within the European Union.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal, regulatory, tax and anti-fraud obligations under our gaming licence. KYC documentation is retained in accordance with regulatory record-keeping requirements even after account closure.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

• The right to access the data we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your data, subject to our regulatory retention obligations.
• The right to object to or restrict certain types of processing, including marketing communications.
• The right to data portability, where applicable under law.
• The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact us directly at support@zoome.casino, and we will respond within the timeframe required by applicable law.

Data Security

We implement industry-standard technical and organisational measures to protect your personal and financial information, whether you access Zoome Casino through our website, our mobile browser experience, or the Zoome Casino app. Sensitive data, including payment details, is encrypted, and access to personal information is restricted to authorised personnel only. Despite our safeguards, no method of data transmission over the internet is entirely secure, and we encourage you to keep your login credentials confidential.

Restricted Territories and Eligibility

Our services are not available to residents of certain restricted countries, and access from these locations, including through the use of VPN services to circumvent our geo-restrictions, is prohibited under our terms. We reserve the right to verify your location and eligibility at any time, including before processing a zoome casino withdrawal or crediting bonus funds.

Children's Privacy

Our services are strictly intended for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with our terms and applicable regulations.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or the services offered across our locales. We encourage you to review this page regularly. Continued use of casino Zoome after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we collect, use or protect your data, or if you wish to exercise your privacy rights, please reach out to our support team through LiveChat, available 24/7, by e-mail at support@zoome.casino, or via WhatsApp at +447831130277. We are here to help with any privacy concerns related to your zoome casino registration, account, or gameplay experience.